11 Datchet Road, Old Windsor, Berkshire , SL4 2RJ
Tel: 01753 857448 Mobile : 07905 349548

Terms and Conditions ~ General

1. All clients will be deemed to have accepted Pawsonal Services' terms and conditions (as laid out here) on signature of the Booking Form.
2. Pawsonal Services will not confirm any booking until a consultation has been carried out with the client and the booking form, with full details of client requirements, has been signed by the client.
3. Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer. If payment is not made within this time 2.5% of the total bill will be added for each day that payment is overdue.
4. The client must provide all items necessary for pets to be adequately cared for in the client's absence. (ie, food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Pawsonal Services, these will be purchased and added to the bill along with a £3.00 delivery charge.
5. If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.
6. The client must provide Pawsonal Services with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Pawsonal Services reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.
7. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Pawsonal Services.
8. Pawsonal Services must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.
9. Although Pawsonal Services is insured for Public Liability, wherever possible pets should be insured by the client. Pawsonal Services reserves the right to refuse a booking for any animal which is not insured.
10. Pawsonal Services will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Pawsonal Services cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Terms and Conditions ~ Dog Walking 

1. Cancellations – for cancellations of walks for a period of 1 week or more one months notice is required. For cancellations of 1 or 2 days walks a weeks notice is required. If the required notice is not given charges will be applied in full for the cancelled period. 
2. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
3. All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.
4. Pawsonal Services reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.
5. All dogs will be exercised on a lead unless prior agreement has been reached with Pawsonal Services and a disclaimer form has been signed.
6. The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions (ie, heat, thunder storms) for the safety of both the dogs and the walker.
7. If dogs require a quick toweling off after walks towels must be provided and left by the front door.

Terms and Conditions ~ Pet Sitting

1. All pet sitting bookings are subject to a 50% non-refundable deposit payable in advance.
2. Cancellations for bookings of over 1 week must be made more than 1 week in advance and for less than a week 48 hrs in advance or the full rate for the cancelled period will be charged.
3. The client must phone Pawsonal Services as soon as they return home. Pawsonal Services will continue to visit the property and care for pets until the client has confirmed that the pet(s) are now back in their care. Clients will be charged the full daily rate for any unnecessary additional visits made.
4. The client should notify their neighbours and their home insurance company that Pawsonal Services will be visiting the property in the client's absence.

Terms and Conditions ~ Vet Visits & Animal Transport

1. All bookings are subject to a 50% non-refundable deposit payable in advance.
2. Any cancellations must be made more than 48 hrs in advance or the full rate will be charged.
3. Clients must notify the veterinary surgery that Pawsonal Services will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Pawsonal Services or the vet.
4. Any owner wishing to accompany Pawsonal Services whilst an animal is being transported accepts that they do so at their own risk and that Pawsonal Services does not accept any liability for any accident, injury or delay incurred during transportation.